Privacy Notice
We value your privacy at Light Thread Timber
Information We Collect
When you reach out for corporate floral designs or gift services, we collect information you submit voluntarily. This includes your name, business name, email, phone number, delivery addresses, and detailed requirements for your floral needs. We also gather payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may gather extra business information like company registration data, preferred delivery timelines, and budget preferences to tailor our services to your business needs.
Our site automatically collects certain technical details when you browse. This includes your IP address, browser type, device data, and navigation patterns. We use this to enhance site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your personal information to complete orders and deliver outstanding customer care. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also utilize information to enhance our services and website experience. It helps us identify which corporate floral offerings are most beneficial to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Light Thread Timber respects your privacy and does not sell your personal data to third parties. We only share information when necessary to deliver our services or when required by law.
We may share essential data with trusted service partners aiding our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
We store personal data in secure systems that have access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transfer method is completely secure. We regularly enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, modify, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as mandated by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service contact
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: Until you opt out or about two years of inactivity
Cookies and Web Tracking
We employ cookies and comparable technologies to enhance how you browse and to gain insight into how visitors interact with our site. Cookies enable us to keep your preferences and assess site performance.
You can adjust cookie settings in your browser. Turning off some cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only Light Thread Timber and our site. We are not accountable for the privacy practices of external sites.
We advise reviewing the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates to our practices, offerings, or applicable laws. When substantial changes occur, we will modify the "Last Updated" timestamp at the top of this document.
We invite you to check this policy from time to time to stay informed about how we safeguard your personal information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your data, please reach out to us.
Contact Us About Privacy
Light Thread Timber Privacy Team
10 Downing Street, London
London, United Kingdom SW1A 2AA
Email: [email protected]
Phone: +44 20 7925 0243
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to reply to all privacy inquiries within five business days.